![]() ![]() If the file doctor finds problems that it cannot fix then the next step is to contact Intuit support for assistance. Making the portable copy is like a Mega Rebuild according to Intuit.Īdditional information on how to create/restore from a Portable Copy can be found here: Ĩ. When running diagnostics on QB files, if the Diagnostic Tool cannot repair the file, try making a portable copy of the file and then restoring it and run the diagnostic tool again and verify to be sure the data is okay. If it does not, then they are good to go. If it then asks to rebuild you can then rebuild. Once the file doctor completes, if it’s successful, you’ll then want to run verify. All you have to do is click the start tab and let the program do its. Unless you are troubleshooting a 6130 error message when opening the file or a data sync error with Intuit support, leave those two options unchecked.Ħ. Furthermore, if there are any problems, the file doctor tool may emerge automatically. Select to Check for both file damage and network connectivity. Select the file (you can’t have it open already when you go to run this). Go to File>Utilities>Repair File and Network Problems.ĥ.Go to File>Close Company/Logoff to close out of the file.Follow the steps that'll guide you through the rest. This will open the Quick Fix my file and the QuickBooks File Doctor tool. If the file has not been rebuilt recently then you’ll want to proceed with running the file doctor. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.Heres how to fix firewall errors so you can get back to work. ![]() ![]() This usually means your network firewall is interrupting the connection. NOTE: This will mean that all work done since the rebuild will be lost. If you see the message, 'Error: Cannot communicate with the company file due to a firewall,' dont worry. If a rebuild was done recently then Intuit recommends restoring the file from the backup that was made when the rebuild was done and not using the current file. In the dialogue that comes up look at the Versions Used on File section and look for RB which shows when a rebuild was done. Determine if the file has been recently rebuilt.Here is the recommended process if you suspect problems in your file: Ensure your computer meets these requirements for the tool to function correctly. Instead you'll want to first use the file doctor. Step 1: Check System Requirements QuickBooks File Doctor has specific system requirements. In light of recent updates from Intuit we no longer recommend running the verify and rebuild utilities as a first step. On your Windows computer Open the QuickBooks Tool Hub Click on the Company File Issues option Then select the run QuickBooks File Doctor Tool option to run. ![]()
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